The adverse weather resulting from Storm Eleanor has prompted UK Power Networks to advise the following:
Extreme weather can damage overhead power lines resulting in some customers losing their electricity supply. Where this happens we work to restore power as quickly and safely as possible. We have organised additional staff in our contact centre to help customers whose electricity supply might be affected by the predicted weather, and we have called-up additional engineers to carry out repairs to overhead lines and poles as soon as the wind reduces to a speed at which it is safe to work.
Anyone experiencing a power cut should:
- Call 105 to report power cuts and damage to the electricity network, or 0800 3163 105 (from a corded phone or mobile phone if you have no power)
- Visit www.ukpowernetworks.co.uk for the latest updates
- Visit www.ukpowernetworks.co.uk/powercut and type in their postcode to view our live power cut map
- Tweet @ukpowernetworks to report a power cuts or to receive updates
People are advised to stay clear of power lines and report damaged power lines immediately by calling 105 free from both a landline or a mobile phone. If they see electricity lines that are down or causing significant risk to the public they should call 999.
Extra help is provided to customers on the Priority Service Register during a power cut. Households with older or disabled people, those with children under five, or where someone uses medical or mobility equipment that requires electricity as well as other reasons can join the register. You can find out more information about our Priority Service on our website: www.ukpowernetworks.co.uk/priority.